task33 Privacy Policy

Registration Information

When you create an account on task33, we collect the following information:

• Full name
• Date of birth (for age verification — the user must be 21 years of age or older)
• Email address
• Mobile number
• Preferred currency and language

Identity Verification Information (KYC)

To ensure a safe gaming environment and prevent financial fraud, we conduct an identity verification process (Know Your Customer — KYC). At this stage we may collect:

• Scanned copy of National ID (NID) or passport
• Address verification document (such as a utility bill)
• Proof of payment method ownership (such as bKash, Nagad, Rocket, or Upay account details)

Financial Transaction Information

During deposit and withdrawal processing, we collect information related to the payment method (mobile banking number), transaction amount and time, and transaction reference number. Full payment card or bank account numbers are never stored.

Usage Information and Cookies

Some technical information is automatically collected when you visit the platform, including:

• IP address and device type
• Browser and operating system information
• Page visit history and session duration
• Cookies and local storage data (for preferences and session management)

Account Management and Security

Keeping your account active, verifying identity, preventing fraudulent activity, and blocking unauthorized access are our primary responsibilities.

Service Improvement and Personalization

By analyzing user preferences and behavior, we further improve the platform experience. This includes game recommendations, bonus offers, and customized content.

Legal and Regulatory Compliance

Information is used to prevent financial crime, verify age, and ensure responsible gaming. Information may be provided in response to legitimate requests from legal authorities.

Customer Support and Communication

Information is used to keep you informed about issue resolution, transaction updates, security notifications, and promotional offers. The option to opt out of marketing communications is always provided.

Service Provider Partners

Payment processors (such as bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technology service providers receive only the information necessary to complete their specific tasks. They may not use this information for any other purpose.

Legal Obligations

Information may be disclosed when required by a court order, a legitimate request from a government agency, or a financial crime investigation. In such cases we will always act within the limits of applicable law.

Business Transfer

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance, and the new party will also be bound to follow this privacy policy.

Encryption and Secure Connections

All data transfers on the platform are secured through 256-bit SSL encryption technology. Stored sensitive information is also kept in an encrypted state.

Access Control

Only authorized personnel may access users' personal information. Strict password policies, two-factor authentication, and regular security audits are part of our security framework.

Data Breach Response

In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to minimize damage.

Active Account Information

All information is retained while the account remains active. Even after an account is closed, information is kept for a specified period to meet legal obligations.

Financial Transaction Records

Financial transaction records are retained for a minimum of five years, which is consistent with financial regulatory guidelines and international standards.

Deletion of Expired Information

When the need for retention ends, information is securely deleted or anonymized in a way that makes it impossible to link to any individual.

Right to Access Information

You may request a copy of your personal information stored with us at task33 at any time.

Right to Correct Information

If there is any error in your information, you may request that it be corrected. We will update it within a reasonable time.

Right to Delete Information

After closing your account and once the legal retention period has ended, you may request deletion of your information. However, information may not be deleted while an active legal or investigative process is ongoing.

Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional emails or notifications, you may withdraw consent at any time through your account settings or by contacting us directly.

What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that improve website functionality. task33 uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security.
• Functionality Cookies: For remembering language, currency, and preferences.
• Analytics Cookies: For analyzing and improving platform usage.

Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

21+ Age Restriction

task33 is for people aged 21 and over only. We do not knowingly collect any personal information from minors. If we become aware that such information has been collected, it will be deleted immediately and the associated account will be closed.

Updates and Notifications

task33 may change or update this privacy policy as needed. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification email to registered members.
• Display a notification when logging in to the platform.

Continued use of the platform after an update will be considered as your agreement to the new policy.